This is a question that has always been on my mind ever since I entered high school and started to go out as many times as I could with friends. Why is philippine service slow? And this does not refer to the years before, but to the current way things are. Fast foods chains are taking more minutes than usual just to give out the usual order, as if they weren’t use to an sudden influx of people during peak times. Internet services are extreme slow. For example, PLDT is fast but disconects a lot. Bayantel is average speed with few disconnetions. Sky is extremely fast but has horrible ping. Why do these service providers all have problems? Now most important is customer service. This applies to ALL products with customer service requests. They are completely BY THE BOOK and do not think of other alternatives if there is a problem or something to return. “Walang diskarte” as my mom would say and I think this is a terrible thing. They are programmed to only follow what is in the book and not to make decisions based on the current problem. I believe this is problematic and this “Filipino Services” should be improved if we want to compete internationally with other countries in multiple aspects.