I’ve been hearing about BPOs for a while now. To my understanding, beforehand, BPO was an alternate term called to call center agents. I wasn’t wrong, but apparently, I was misinformed. BPOs or Business Process Outsourcing encompassed a much larger scope than just call center agents.
For common understanding, Business Process Outsourcing refers to companies hiring other firms as service providers to do tasks that are somewhat trivial and would seem less costly if done by outside sources (this is a definition according to my understanding of the definition).
Business Process Outsourcing is actually one of the fastest growing industries in the world. For the Philippines, it is still an emerging industry. One of the dominant and commonly known (as proven by my stereotype of BPOs) type of BPO are call centers. Although it is not the only BPO in the Philippines. There are many sub-categories or classifications of BPOs. There is the KPO or Knowledge Process Outsourcing which requires a bit more specialization, education and skill than normal BPOs. There is also BTO or Business Transformation Outsourcing. From the name itself, BTO refers to the idea of hiring service providers to transform the company/business into a leaner, more dynamic, agile and flexible operation.
As I said earlier, it is one for the fastest growing industries in the world. From 2400 employees in 2001, BPO companies rapidly grew to the point of employing approximately 200,000 people (in different companies) by 2006.
For me there are two good things about this emerging industry. One, since it is an emerging industry, employment opportunities will certainly fly by giving our growing population more job opportunities. In addition to that, BPOs have a wide range of jobs from IT, to human resources, etc. People are given the opportunity of choosing a certain field of their specialization, especially for KPOs which require more training. Moreover, the BPO centers are not all congested in Metro Manila. They’re scattered around the country. For example, in Baguio, Bacolod, Cagayan de Oro, Cebu, Clark, Dagupan, Davao, Dumaguete, Lipa and Iloilo; although most of the centers are still in Metro Manila.
The second point is that this is a good way for our country to compete internationally. Having overtaken Malaysia as a BPO center, the Philippines is now set to challenge India and China. This will bring an image of us as a country that is ready to cope with the changing times and compete with big countries. We should capitalize on our strengths but also never forgetting to strengthen our weaknesses.
Solano, Morris Medel F.